Privacy Policy

Lindevo ("we", "us", "our") is a software development company based in Liepaja, Latvia. We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Latvian data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at lindevo.com, interact with our AI chatbot, use our contact forms, or engage with our services.

We may collect the following types of personal data:

• Contact form submissions — your name, email address, and message content when you reach out to us
• Cookie consent preferences — your choice to accept or decline analytics cookies, stored locally in your browser
• Analytics data — page views, session duration, device type, browser information, and approximate location via Google Analytics (through Google Tag Manager)
• Error tracking data — technical error information, including IP addresses and browser details, collected via Sentry for debugging purposes
• AI chatbot conversations — messages you send to our AI assistant, which are processed by OpenAI to generate responses

We use the data we collect for the following purposes:

• Responding to inquiries — contact form submissions are sent to us via Resend (email delivery service) so we can reply to your questions
• Improving our website — analytics data helps us understand how visitors use our site and identify areas for improvement
• Monitoring errors — Sentry helps us detect and fix technical issues to ensure a smooth experience
• Providing AI assistance — chatbot conversations are processed to provide helpful, context-aware responses about our services

When you first visit our website, you will see a cookie consent banner. We use Google Tag Manager with Consent Mode v2, which means:

• Before consent — ad_storage and analytics_storage are denied by default. No tracking cookies are set until you explicitly accept
• If you accept — Google Analytics cookies are activated to collect anonymous usage data
• If you decline — only essential functionality is maintained. Your preference is stored locally in your browser

You can change your cookie preferences at any time by clearing your browser's local storage for our site.

We use the following third-party services that may process your data:

• Google Analytics & Google Tag Manager — website analytics and tag management. Privacy Policy
• Sentry — error monitoring and performance tracking. Privacy Policy
• OpenAI — powers our AI chatbot assistant. Privacy Policy
• Resend — email delivery for contact form submissions. Privacy Policy
• Calendly — booking links for scheduling consultations. Privacy Policy

We retain your data for the following periods:

• Contact form submissions — retained for the duration of our business relationship or until you request deletion
• Analytics data — retained according to Google Analytics default settings (14 months)
• Error logs — retained in Sentry for 90 days
• AI chatbot conversations — not stored on our servers; processed in real-time by OpenAI subject to their data retention policies

Under the General Data Protection Regulation, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data
• Right to data portability — request your data in a structured, machine-readable format
• Right to object — object to the processing of your personal data for certain purposes
• Right to withdraw consent — withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the email address below. We will respond to your request within 30 days.

For any privacy-related inquiries or to exercise your data protection rights, please contact us: